Refund Policy

Customer satisfaction is important to us. If you have an issue with your order, please contact us so we can review the situation.

Damaged Items

If an item arrives damaged, please contact us with your order number and photographs showing the damage and packaging.

After reviewing the information, we may provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Incorrect Items

If you receive an item that does not match your order, please contact us with your order details and photographs of the item received.

We will review the issue and assist with an appropriate resolution.

Missing or Undelivered Orders

If your order has not arrived or tracking indicates an unexpected delivery issue, please contact us. We will review the available tracking information and help determine the appropriate next step.

Returns

If a return is approved, we will provide instructions regarding where and how the item should be returned.

Items should be returned in the condition required by the applicable return authorization.

Some products may not be eligible for return because of their nature, condition, health or safety considerations, or other applicable restrictions.

Refunds

Once an approved return or refund request has been reviewed, the refund will be processed to the original payment method when applicable.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.